Privacy Policy 4cuci

4cuci values the privacy of every member who trusts our platform. This Privacy Policy is designed to ensure you always know what happens with your personal information — from the moment it is collected to how it is protected and when it is deleted.

This document applies to all services provided by 4cuci, including the website at 4cuci.com, the mobile app for iOS and Android, and any of our official communication channels. By continuing to use the 4cuci platform after reading this policy, you consent to us processing your data as described.

We comply with applicable data protection laws and strive at all times to operate with full transparency. If any part of this policy is unclear or you would like more information, our support team is ready to help.

We only collect information that is genuinely necessary to deliver our services safely and efficiently. Below are the categories of data we collect and their purposes:

We do not collect sensitive information such as biometric data, medical records, or political affiliations unless there is a specific requirement under applicable law.

Every piece of information we collect has a specific purpose. We do not use your data for anything unrelated to the services you have joined.

• Account management: Registers and verifies your identity, enables secure login, and manages your profile information.
• Transaction processing: Processes deposits, withdrawals, and all financial activities accurately and securely.
• Platform security: Detects and prevents fraud, money laundering, multi-account use, and other security threats.
• Customer support: Enables our team to resolve your queries and complaints efficiently based on accurate account information.
• Service improvement: Analyzes usage data in aggregate (without identifying individuals) to improve platform performance and experience.
• Marketing communications: Sends relevant offers, promotions, and updates — you can unsubscribe at any time via your account settings.
• Legal compliance: Fulfills reporting obligations to relevant authorities when required by applicable law.

4cuci does not sell, rent, or trade members' personal data to any third party for their own commercial purposes. Full stop. This is a core principle we have never compromised on.

However, there are limited situations where we need to share your information with certain parties:

• Trusted service providers: Companies that help us run platform operations — such as payment processing providers, cloud computing services, and customer support systems. They are bound by strict confidentiality agreements and are only permitted to process data for purposes we have defined.
• Legal compliance: When required by a court order, regulatory authority, or applicable law, we will disclose only the information necessary.
• Interest protection: Where necessary to prevent financial crime, fraud, or to protect the safety of other users on our platform.

Protecting your data is more than a responsibility — it is our top operational priority. 4cuci continuously invests in security infrastructure to ensure your information remains safe at all times.

• 256-bit SSL encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols.
• Database encryption: Sensitive information such as passwords and payment details is stored in encrypted form and cannot be read even by our internal staff.
• Two-factor authentication (2FA): An additional security layer to protect your account from unauthorized access.
• 24/7 Monitoring: Our threat detection system operates around the clock to identify and respond to any suspicious activity immediately.
• Regular security audits: We conduct regular penetration testing and security reviews with independent third parties.

The 4cuci platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly.

The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as maintaining login sessions and language preferences. This cannot be disabled.
• Analytics cookies: Helps us understand how members use the platform — which pages are visited most, time spent, and navigation patterns. This data is processed in aggregate and does not identify individuals.
• Functional cookies: Remembers your preferences such as display settings and game preferences to deliver a more personalized experience.
• Security cookies: Helps detect suspicious activity and protect accounts from unauthorized access.

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

As a 4cuci member, you have certain rights regarding the personal data we hold. We fully respect and facilitate the exercise of these rights.

• Right of access: You may request a copy of all personal data we hold about you at any time.
• Right to rectification: If any of your information is inaccurate or out of date, you have the right to correct it via your account settings or by contacting our support team.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal data. Such requests will be processed subject to our legal obligations to retain certain records.
• Right to withdraw consent: If you have previously given consent for a specific data processing activity, you may withdraw that consent at any time.
• Right to object to marketing: You can opt out of receiving marketing communications by clicking the unsubscribe link in any email or through your account notification settings.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable timeframe.

We do not retain your personal data longer than necessary. Retention periods depend on the type of data and its purpose:

• Active account data: Retained for as long as your account is active and used for ongoing services.
• Financial transaction records: Retained for a minimum of five (5) years following a transaction, as required by financial and anti-money laundering laws.
• Support communication records: Retained for three (3) years for reference and resolution of any disputes that may arise.
• Technical data and system logs: Retained for 12 months for security purposes and technical troubleshooting.

Once the retention period expires, data will be securely deleted or anonymized so it can no longer be linked to any individual.

The 4cuci platform is strictly for individuals who are of age 18 years and above. We do not intentionally collect or process any data from minors.

During registration, we require age verification and reserve the right to request identification documents to confirm that applicants meet the minimum age requirement. Accounts found to be held by underage individuals will be terminated immediately and all associated funds will be handled in accordance with established procedures.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to listen and assist.

You can reach us via:

• Live Chat: Directly from the 4cuci platform, available 24 hours a day, 7 days a week.
• Support Email: [email protected] — we aim to respond within 24 hours on business days.

For formal privacy-related requests — such as data access or data deletion requests — please state this clearly in your message so it can be directed to the responsible team promptly.